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MyEducation BC Academy 2018 has ended

Learn, connect, and share at MyEducation BC Academy May 7-8, 2018 at the Sheraton Vancouver Airport Hotel in Richmond, BC. Click on "More Information" for details and registration information, or visit our Eventbrite ticket site. Agenda is not yet final and subject to change.

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Tuesday, May 8 • 1:25pm - 2:00pm
How to Get the Most Out of HEAT Self Service

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Limited Capacity seats available

Effective communication between an L1 and the Service Desk is critical to effective collaboration. In this session, we will review the different types of tickets; what information makes an effective ticket; the communication path of a ticket; how to follow up with the Service Desk; and how to make the most of the Knowledge Base.

Note: this is a half session, immediately following "Troubleshooting Ministry Reporting"

Speakers
avatar for Nora Kerr

Nora Kerr

Learning Management, Fujitsu
Nora joined the MyEducation BC Learning Management team in 2015 with 18 years’ experience supporting IT integration in SD54, including the implementation and ongoing support of both BCeSIS and MyEducation BC. Her deep knowledge of K-12 education and strong understanding of end... Read More →


Tuesday May 8, 2018 1:25pm - 2:00pm
Minoru A